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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
PAYMENTS
Q: How do I make my payments at www.login.com.pk?
You have multiple payment options:
1- EasyPaisa / JazzCash
2- Cash of delivery
1- EasyPaisa / JazzCash
2- Cash of delivery
Q: Are there any hidden charges when I make a payment?
No, there are no hidden charges. All listed prices are inclusive of all taxes. We provide free shipping on all orders across pakistan
Q: What is Cash on Delivery?
If would rather not make an online payment you can opt for Cash on Delivery. You will have to make your payment in cash during the final delivery of your order, before the order is handed over to you. The payment should be strictly in cash. The maximum amount that is payable via cash on delivery is 5000 PKR. Payment is only accepted in Pakistani Rupees.
RETURNS & REPLACEMENTS
Q: What is the procedure after replacement has been placed?
If a replacement & Refund has been requested, then our representative will contact you over call to explaining the complete process, it will be initiated after we receive the original item from you.
Q: When are returns acceptable in 48 Hours?
1. Delayed delivery of the product In case the product is not received, you can cancel the order and the full amount will be refunded back to you within 14 working days. (Login is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).
2. Wrong product received.
3. Damaged product received.
4. In such cases, we require that.
5. Items should not be installed or used.
6. All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.
2. Wrong product received.
3. Damaged product received.
4. In such cases, we require that.
5. Items should not be installed or used.
6. All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.
CANCELLATIONS
Q: How do I cancel my order?
You can cancel your order by filling out this simple form HERE , or leave a message on whatsapp before the item has been dispatched. If the item has not been delivered, you may cancel the order by refusing delivery. Your refund process will be initiated after we receive the original product from the courier.
Q: How long will it take to complete the cancellation request?
It usually takes 2 working days to cancel an order. You will be notified about the cancellation by call or e-mail. If the item has already been dispatched, it will take around 7 working days for the cancellation and refund process to complete, once the product is returned to our warehouse.
SHIPPING
Q: What are the delivery charges?
There are no shipping charges for any orders at Login.com.pk
Q: Why does the delivery date does not match with the delivery timeline?
We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.
Orders are processed from Monday to Friday. Orders placed on Saturday & Sunday will be processed on next working day.
Q: What is the estimated delivery time?
Please allow 5 to 7 business days for your order to arrive.
Q: Why does the estimated delivery time vary for different items?
Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver to your location. Please allow 5 to 7 business days for your order to arrive.
Q: What are you supposed to do if you haven’t received the invoice?
All orders are shipped with an invoice from Login. In case you don't receive an invoice, you may submit a ticket by filling out this simple form at Download Your Invoice.
Q: How to track your order?
1. A shipping confirmation with your Order ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting www.logincom.pk and click "Track your order".
2. This will tell you the approximate delivery time of your order and the current shipping status.
2. This will tell you the approximate delivery time of your order and the current shipping status.
Q: What if the item is damaged or you want a replacement?
1. If your order arrives visibly damaged, please contact Login Customer Service immediately.
2. Login will dispatch a replacement or initiate a refund immediately after received the product back.
2. Login will dispatch a replacement or initiate a refund immediately after received the product back.